1. What products do you offer?
We specialize in affordable luxury home decor that helps you create a uniquely personal space. Our curated collection includes beautiful 2 & 3 Tiered Stands, Bathroom accessories and sets, our exclusive BE-LEAF COLLECTION, BEDDING, various Bowls and Bread Boxes, Cake Stands/Pedestals, Candle Holders and accessories, Canisters, Charcuterie & Cheese Boards, Coasters & Coaster Trays, and COFFEE STATION items. Each piece is selected to help you express your personal style throughout your home.
2. Where do you ship?
We’re delighted to offer global delivery services to most countries worldwide. However, we currently cannot ship to Asia and some remote areas. Our logistics partners ensure your items arrive safely no matter where you are located (with the noted exceptions).
3. What are your shipping options and timeframes?
We offer two convenient shipping options:
Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL or FedEx. Typically arrives within 10-15 days after dispatch.
Free Shipping: Available on orders over $50, processed within 1-2 business days and delivered via EMS. Typically arrives within 15-25 days after dispatch.
Please note that processing times exclude weekends and holidays.
Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL or FedEx. Typically arrives within 10-15 days after dispatch.
Free Shipping: Available on orders over $50, processed within 1-2 business days and delivered via EMS. Typically arrives within 15-25 days after dispatch.
Please note that processing times exclude weekends and holidays.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your package’s journey to your doorstep. If you have any issues with tracking, please contact our customer service team.
5. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through secure, encrypted channels to protect your information.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your items, you may return them within 15 days of receipt for a refund or exchange. Please ensure items are in their original condition with all packaging intact. For detailed instructions on returns, please contact our customer service team.
7. How are your products packaged?
Each product is carefully packaged with protective materials to ensure it arrives at your doorstep in perfect condition. We take great care in our packaging because we believe the unboxing experience should be as delightful as the products themselves.
8. Do you offer international voltage compatibility for electrical items?
Currently, our focus is on non-electrical home decor items such as stands, holders, bowls, and decorative accessories. Most of our products don’t require electrical compatibility, making them perfect for global customers.
9. How do I contact customer service?
Our friendly customer service team is here to help you with any questions or concerns. You can reach us at [email protected]. We typically respond within 1-2 business days and are happy to assist with product recommendations, order issues, or any other inquiries.
10. Do you offer bundle deals or special offers?
Yes! We regularly offer BUNDLE DEALS and special promotions that allow you to save while creating a coordinated look throughout your home. Check our website regularly or sign up for our newsletter to stay informed about current offers.
Still have questions? We’re here to help!
Email: [email protected]
We’re honored to be part of your decor journey and look forward to helping you create a home that is uniquely yours.
Warmly,
The Team at Home Decor Store
